Many thanks to Today newspaper reporter, Lynette, for giving me a coverage in Weekend Today Pg T13 under SHOP section last Sat, 17 Jul 2010! I was very surprised that the media coverage is almost a full page and this also equates to free advertising for my company. Because of this coverage, new clients have called up to enquire about the services Elaine Heng Image Consultancy provides.
There was an even bigger surprise. The Advertising and Communications Manager of Rolex, Mr Eugene Wong, sent me an email today, saying that he saw the media coverage whereby I mentioned in my interview that my Rolex watch is the best purchase I have ever made and that they are honoured and very pleased when they read the papers.
Because of this, he would like to send me a token of appreciation and also an invite to their Annual Golf Day on 5 Aug 2010.
Wow…I’m totally impressed with Mr Wong for taking the effort to check out my company’s website to get my contact details and drop me an email. I am also amazed by the way Rolex make their customers feel great and well taken care of! Now, this is what I call building long lasting customer relationship and I am tempted to buy another Rolex watch again!